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Effective Date: June 13, 2026
At Reborn Dolls & Co (reborndollshop.co.uk), we are committed to providing completely clear, transparent, and fair operational terms for both our direct retail consumers and our approved wholesale trade partners. Because we hold 100% of our physical stock inside our West Yorkshire logistics center, we can quickly verify, manage, and process all fulfillment entries cleanly.
Please read the following policy rules carefully before placing your order.
Retail customers preserve the right to return eligible items within 14 days of receiving their tracked parcel delivery.
Condition Requirements: To safely qualify for an exchange or refund credit, returned items must be completely unused, unopened, and kept inside their original branded European manufacturer packaging (Arias or Llorens). All security tags, clear factory seals, and identity labels must remain perfectly intact.
Submission Details: Proof of purchase is strictly required. Please include your full name, physical delivery address, active contact phone number or email address, and a brief explanation detailing your reason for the return.
Return Logistics: All returns must be shipped back using a tracked or recorded domestic delivery service. Return postage expenses are the exclusive financial responsibility of the shopper, unless the item arrived with a clear structural defect or was dispatched in error by our warehouse team.
Rejection Clause: Items returned used, explicitly altered, or stripped of their authentic protective boxes cannot be accepted and will be shipped back to the sender.
Any flawed, damaged-in-transit, or incorrect retail items must be formally reported to our Bradford customer service desk within 48 hours of delivery.
To File a Report: Please send an immediate notification to [email protected] or call our support line on 01274 400100.
Required Evidence: Your submission must include your unique order reference number, a clear description of the mechanical or structural flaw, and high-resolution photographs detailing the precise issue along with the condition of the external transit shipping carton.
Resolution: Our Bradford warehouse specialists will evaluate the data logs and coordinate an expedited tracked replacement or matching resolution where applicable.
All wholesale and trade purchases processed through approved business accounts are Final Sale. As a dedicated UK wholesale distributor holding high-tier domestic stock, we supply certified brand inventory directly to independent retail shops and boutiques under premium pricing agreements. Consequently, all approved trade partners are fully responsible for managing any secondary customer services, refunds, or product exchanges directly with their respective end customers.
Cancellation & Amendment Lock: Once a wholesale purchase ticket has been finalized and processed at our Bradford facility, it cannot be edited, cancelled, returned, or refunded.
Trade Accuracy Responsibility: Retail partners hold full accountability for reviewing all pending purchase screens closely before verifying checkouts. This includes assessing exact product numbers, volume totals, pricing metrics, and targeted business shipping addresses.
If a bulk wholesale shipment sustains damage during domestic freight transit, or if an incorrect brand compilation is checked into your inventory, the trade partner must contact us within 48 hours of delivery.
Submission Mandate: Please email your account manager directly or phone our main workspace at 01274 400100 with your corporate business details, invoice number, and clear digital photographs proving the structural transit damage or packing error.
Evaluation Framework: Claims are systematically audited on an individual basis. Any logistical resolutions, including factory item replacements or wholesale store credits, are issued solely at our strict corporate discretion.
Warehouse Integrity Rules: To remain valid for an account audit review, the item must be untouched, completely unhandled, and stored securely inside its original branded European packaging. Any products that have been unboxed, placed on open display shelves, modified, or repackaged will lose their eligibility for verification.
All outbound delivery fees and associated shipping charges are completely non-refundable. If a retail refund is officially authorized and processed by our financial account handlers, the original priority delivery surcharge will be systematically deducted from the final repayment balance, unless otherwise required by UK commercial law or agreed upon in a written contract from our directors.
By executing a checkout request or validating an invoice with Reborn Dolls & Co, your action serves as a formal acknowledgment that you have read, completely understood, and agreed to be legally bound under the guidelines of this Refund and Returns Policy.
If you require explicit clarification on our return protocols, or need to log an active delivery issue, connect directly with our local West Yorkshire support team:
Trading Brand Identity: Reborn Dolls & Co (reborndollshop.co.uk)
Legal Corporate Registry: Registered in England & Wales | Company No. 17166512
Fulfillment Hub & Mail Address: Office 38 Tradeforce Building, Cornwall Place, Bradford, England, BD8 7JT
Direct Office Telephone Desk: 01274 400100 (Mon–Fri, standard business hours)
Monitoring Desk Mailbox: [email protected]
